TrustRadius Insights
PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
Overview
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
Recent Reviews
Pricing
N/A
Unavailable
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
44 people also want pricing
Alternatives Pricing
What is Podium?
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
What is Grade.us?
Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel…
Product Details
- About
- Integrations
- Tech Details
What is PowerReviews?
PowerReviews Video
PowerReviews Integrations
PowerReviews Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(32)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.
Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.
One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.
PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.
Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.
One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.
PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.
In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.
Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.
Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.
Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.
Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.
PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.
It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.
Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.
These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
Actually, reviews are one of the most important "sellers" we can have in a business, once is a client like anyone affirming the quality or no from the product. So this is a thing I've judged was worth investing in. I was starting a business and I was searching for a good software to help me.
- Design suit
- Rating & Reviews product
- Data dashboard
- Simple trial tool
- Integration for more ecommerce platforms
- Prices
We use PowerReviews to display and distribute reviews on our
website and across our global online operations. We're getting the
considerations we need to build trust in our product on our website. When
selling things online, ratings and reviews are significant and helps us collect
insights for business decisions. Using Power Reviews gives our customers value
through syndicated, and we can easily manage and moderate reviews. Our customer
service teams can answer questions about our products using the questions and
answers feature. The members of our support team are helpful and proactive. One
of my favorite features is that it was simple to incorporate into our
already-existing website.
- Excellent communication and service.
- It's user- and implementation-friendly.
- Easy to syndicate our reviews.
- It boosts product conversions.
- PDPs load slowly.
- UGC user handles should be bulk-uploaded.
- The work can be repetitive, but that's because it's so detailed.
We user PowerReviews for UGC (User Generated Content). We sell a wide variety of products and most of them requiere some sort of guidance when buying it, we mix this with a Questions & Answers section as well as with customer service chat in order to increase consumer confidence when they are purchasing and researching products in our store.
- Content Gathering
- Analytics dashboard
- Displaying the reviews
- Integrations could be better/simpler
- Loading times
July 18, 2022
Powerful Review Platform
We use PowerReviews in a variety of ways, but the main two are to collect/share our customer's reviews and to see reviews of our competitors. It was great to be able to use the feedback from our customer reviews to be able to make product improvements and updates based on real feedback and show those updates to our customers, letting them know that we truly appreciate and listen to their feedback. This helped us build trust with our customers.
- Display reviews on websites and social media channels.
- Review reporting/dashboards.
- The administration tools would benefit from some organization.
- Make dashboards interactive.
- If your team doesn't have basic coding knowledge, getting started may be difficult.
February 04, 2021
Excellent product, easy implementation, great value
We use PowerReviews to display reviews in the US and two other countries on our web site, and to display user generated content (Instagram posts primarily) in the US. Our digital marketing team is primarily responsible for this content, but confers with other departments as needed to respond to reviews. This content provides the social proof needed to increase conversion rates in e-commerce.
- Review display
- Customized look and feel
- Review moderation
- Reporting
- Organization of admin tools
- Live HTML custom reports vs. downloads
- Increased syndication possibilities
September 27, 2018
A solid choice for user reviews and social content
We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.
- Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
- The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
- Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
- Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
- Good value compared to the other major player in the consumer review space.
- Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
- Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
- For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
July 17, 2018
The Power of PowerReviews
We implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.
- PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
- PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
- It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
- I have an issue signing into PowerReviews website almost everytime I log on and need to reset my password.
- The products that have been reviewed are frequently called "no name available." If the customer is on a product page leaving a review, I feel like it should be associated with a product name automatically.
- On the PowerReviews website, the information is not easily condensed into one screen. The scroll left and right feature is terrible. Moving over to the right you lose sight of the name of the product you are looking at.
October 27, 2017
A Review on PowerReviews
Today we are using PowerReviews for onsite ratings/reviews. It is primarily being used by our eCommerce department. We have historically had some struggles with sizing and returns so the onsite reviews help to mitigate some of that and address customer concerns before purchase.
- Client Success/Account Management
- Breadth of available tools
- Ease of use
- Scheduling more frequent business reviews
October 23, 2017
PowerReviews - a powerful service for customer Reviews and more
PowerReviews is the product reviews engine for Skechers.com - we use it to collect and showcase user-generated reviews at the product level. We also use their Question and Answer product to directly address customer questions and we syndicate reviews to other vendors. It supports international web platforms as well.
- User-friendly dashboard and platform - easy to use daily to read and publish reviews, easy to use Question and Answer module.
- Excellent customer service and support - If any problems arise they respond immediately.
- Easy to implement on different platforms and deploy new features as needed.
- Good value for the money.
- Could use some tightening up on a review moderating process - it's not bad now, but it could show only unmoderated reviews since last visited.